Illustration by Alex Castro / The Verge

Microsoft is planning to prioritize access to its cloud-based Azure services to first responders, emergency services, and critical infrastructure if there are capacity constraints. The software giant experienced some Microsoft Teams issues last week after a surge of nearly 40 percent occurred as businesses turned to remote working during the ongoing coronavirus pandemic. Microsoft is now trying to avoid impacting existing customers while managing new demand.

Microsoft is “actively monitoring performance and usage trends 24/7” to ensure services are optimized and working as expected. If that’s not the case, Microsoft has priority plans. “As demand continues to grow, if we are faced with any capacity constraints in any region during this…

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