Illustration by Alex Castro / The Verge

An Amazon support member trying to help a subscriber on Twitter was apparently not fully up to speed on world geography when they suggested to the user that Northern Ireland wasn’t part of the United Kingdom.

Chris Jones was tweeting to the AmazonHelp account on Saturday, asking why he wasn’t able to view the Autumn Nations Cup, an international rugby tournament being live-streamed on Amazon Prime. After troubleshooting some possible technical issues, the helper believed they had found the problem: The match was only available to Prime Members in the UK.

As Jones notes in his reply, Northern Ireland is indeed part of the UK, which actually stands for…

Continue reading…